Terms of service

Terms and Conditions

Welcome to Zaynea Clothing (“Zaynea,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.zayneaclothing.com and any purchases made through our online platform. By using this Website, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use the Website.

1. Definitions

  • User, you, or your: Any individual accessing or using the Website.

  • Products: Clothing items or services available for purchase on the Website.

  • Account: Your registered customer profile on the Website.

2. Use of the Website
By accessing or using the Website, you confirm that:

  • You are at least 18 years old or using the site under parental or legal guardian supervision.

  • All information provided during registration or checkout is accurate and current.

  • You will use the Website only for lawful purposes.

We reserve the right to suspend, restrict, or terminate your access if we suspect any misuse, fraudulent activity, or violation of these Terms.

3. Account Registration & Security
You may be required to create an account to place orders or access certain features. By registering, you agree to:

  • Keep your account credentials confidential.

  • Take responsibility for all activities under your account.

  • Notify us immediately at sales@zayneaclothing.com if you suspect unauthorized access.

We are not liable for any loss or damage resulting from unauthorized account use.

4. Product Availability & Accuracy
Product images, colors, and descriptions are for reference only and may vary due to screen settings.
Prices, availability, and stock levels are subject to change without prior notice.
We may limit quantities, cancel orders, or discontinue products at any time.

5. Orders, Payments & Pricing

  • Placing an Order: Submitting an order constitutes an offer to purchase products under these Terms, subject to acceptance and availability.

  • Payment Methods: Payments are securely processed via trusted providers. We do not store your payment card information.

  • Pricing: All prices are in AED, inclusive of VAT where applicable. We reserve the right to correct pricing errors and cancel orders affected by such errors.

6. Shipping & Delivery
We provide shipping across the UAE, GCC countries, and selected international locations.
Delivery timelines are estimates and may be affected by courier schedules, customs clearance, or unforeseen delays.
Title and risk of loss pass to the customer upon handover to the shipping carrier.
For more details, refer to our Shipping Policy.

7. Returns & Refunds
Please note: All sales are final. We do not accept returns or exchanges.

  • In case your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

8. Intellectual Property
All content on this Website — including text, images, logos, videos, and design elements — is the property of Zaynea Clothing and protected by UAE and international intellectual property laws. You may not use, reproduce, or distribute content without prior written consent.

9. User Conduct
You agree not to:

  • Interfere with the Website’s security

  • Post or transmit offensive, fraudulent, or harmful content

  • Use automated tools without permission

  • Infringe on the rights of Zaynea Clothing or third parties

10. Limitation of Liability
To the fullest extent permitted by law:

  • Zaynea Clothing is not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the total value of your purchase.

  • We do not guarantee that the Website will be uninterrupted, error-free, or defect-free.

11. Indemnification
You agree to indemnify and hold harmless Zaynea Clothing, its directors, employees, and partners from any claims or liabilities arising from your violation of these Terms or misuse of the Website.

12. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Modifications to Terms
We may update these Terms at any time without prior notice. Changes are effective immediately upon posting. Continued use of the Website constitutes acceptance of revised Terms.

14. Contact Us
For questions regarding these Terms, please contact us:

📱 Phone: +971 50 912 0133
📩 Email: sales@zayneaclothing.com
📍 Address: Dubai, DU, United Arab Emirates
🕘 Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM